Question 1

How is SynovoLabsCare's approach different for Behavioral Health practices?

Accepted Answer

We staff every behavioral health engagement with coders and billers who have documented experience in the specialty. That means fewer coding queries, faster turnaround, and denial prevention rules that reflect your real payer mix — not a generic checklist.

Question 2

Do you support our existing EHR and PM system?

Accepted Answer

Yes. Our team is trained on Epic, Athena, eClinicalWorks, Kareo, DrChrono, NextGen, AdvancedMD, ChartLogic, Practice Fusion and 40+ other platforms. We adapt to your stack — you do not switch systems.

Question 3

Is your team HIPAA compliant and secure?

Accepted Answer

Every workstation is hardened, every session logged. We run SOC 2-aligned controls, sign a BAA on day one, use MFA, encrypted VPN and role-based access, and complete annual HIPAA training with quarterly audits.

Question 4

How quickly can we go live?

Accepted Answer

Standard onboarding is 10–14 business days. That includes discovery, EHR access setup, coding calibration on a live sample, kickoff and parallel-run week. Larger multi-location groups typically go live in 3–4 weeks.

Question 5

How are your services priced?

Accepted Answer

We offer percentage-of-collections and per-transaction models for RCM and billing, and dedicated FTE pricing for coding and virtual assistants. Every proposal includes an ROI model built from your last 90 days of financial data.

Question 6

Can you handle credentialing and enrollment too?

Accepted Answer

Yes. Individual and group credentialing, CAQH maintenance, PECOS and payer enrollment, and revalidation are all handled by our credentialing team — critical for onboarding new providers without revenue leakage.

Deep expertise across 20+ healthcare specialties.